Frequently Asked Questions

What is your cancellation policy?

Reservations made with the hotel directly can be cancelled free of charge up to 48 hours before arrival. For reservations made through a third party website please refer to their cancellation policy.

When is the payment taken?

The hotel pre-authorises the credit card on the day prior to your arrival. Should the credit card be declined or expired, reservation may be cancelled without further notice. If you have chosen to secure your reservation with a debit card instead of a credit card, we cannot process a pre-authorisation and a payment will be taken instead. You may still choose to pay with a different card or cash on check-in, in which case the payment taken from the card used to secure your reservation will be refunded. In case of a cash, virtual card or debit card payment, refundable security deposit of €200 per room will be required. Deposit will be refunded following a room inspection on departure. Valid photo ID is required for each person staying in the room. The minimum age for check-in is 23.

Can i book a room without credit or debit card?

No, card details are required to secure the booking. Credit card pre-authorisation is required to check-in.

Do you charge a booking fee?

No, if the booking is made on our website directly there is no booking fee

Do you accept cash payments?

Yes. Please note that in case of a cash payment, debit card payment or virtual card payment, refundable security deposit of €200 per room may be required. Deposit will be refunded following a room inspection on your departure. Deposit is not required if credit card authorisation is provided on check-in.

Can I pay for my room in advance of arrival?

Yes, please contact us on info@metrohoteldublin.com and we will email you the credit card authorisation form. Once the form is completed and returned to us, we will charge the card provided.

I have a reservation made through a third party website, can you change or cancel it for me?

No, if your booking is made on a different website, please contact them directly.

What are the shuttle operating hours?

Shuttle transfer to and from Dublin Airport is available from 4am until 11.45pm. Please click here for more information on the shuttle service. Please note that due to social distancing seats on the bus are limited and allocated on a first come first served basis.

Do you offer shuttle service to the city centre?

No, our shuttle bus runs between the hotel and Dublin Airport only.

How do I request for a bus from Dublin Airport?

To avail of a shuttle pick up from Dublin Airport please call us on +353 1 866 9500 or contact the Tourist Information Desk at Dublin Airport once you are ready to be collected. We will then send the bus to collect you from zone 16 in the coach park. This area is at the end of the glass tunnel beside the church and is well sign posted.

What time is check-in?

Check-in is anytime after 3pm, early check-in is subject to availability and an additional fee

Can I drop off my luggage at the hotel early morning and come back to check-in later?

Yes, we can keep your luggage with us at reception on the day of your arrival until the check-in time

What time is check-out?

Check-out is at 12 noon, late check-out is subject to availability and an additional fee 

Do you accept cash payments?

Yes. Please note that in case of a cash payment, refundable security deposit of €200 per room may be required. Deposit will be refunded following a room inspection on your departure. Deposit is not required if credit card authorisation is provded on check-in.

Can i pay for my room in advance of arrival?

Yes, please contact us on info@metrohoteldublin.com and we will email you the credit card authorisation form. Once the form is completed and returned to us, we will charge the card provided. 

Do I need a photo ID when checking in?

Valid photo ID is required for each person staying in the room. The minimum age for check-in is 23.

Do you offer free Wi-Fi?

FREE 200Mbps wireless internet is available throughout the hotel

Is there Chromecast Streaming available?

Built-in Chromecast streaming is available in all rooms, stream your favourite apps like Youtube, Netflix and Spotify from your iOS or Android devices. Simply select HDMI1 source on your remote and follow the instructions.

Are hair dryers available?

Yes, there is a hair dryer in every room

Are there tea & coffee making facilities in the bedrooms?

Yes, tea & coffee making facilities are available in every room

Is there a fridge and a microwave in the bedroom?

There is a fridge and a microwave in King Suites only

Do you have any smoking rooms?

All rooms at Metro Hotel Dublin Airport are strictly non-smoking

What is the bedding in a Triple room?

Triple room can have either one king size bed and one single bed, or three single beds. Please specify your preference when making a booking. For more information please click here.

What can I expect from a Double or a Twin room?

All double rooms have a large double or a king size bed, all twin rooms have two single beds. Please click here for more information.

What can I expect from a King Suite?

Our suites are ideal for a busy executive to enjoy a home away for home, or for families with young children, looking for some extra space. Suites include a spacious twin or double bed, a cosy sitting area and a well equipped kitchenette, meaning there is plenty of room for early risers to relax. For more information please click here. 

What can I expect from a Family Suite?

Our Family Suites are perfect for a comfortable family get-away! These bright and modern suites are ideal for families traveling with young children. Parents can relax in a spacious King room while the children play or watch a movie in the second room equipped with 1 Bunk Bed set and a flat screen TV. For more information please click here

Do you have any wheelchair accessible rooms?

Yes, our Accessible Suites are fully equipped with emergency pull cords, private sitting room, mini kitchenette and two flat screen TVs

Are there any covid-19 safety measures in place?

Yes, we are following the guidance and procedures recommended by the World Health Organisation and the HSE.

How much does parking cost?

Parking for the night of your stay costs €5 per night per car

Can I park for free if I stay in the hotel?

No, parking costs €5 per night per car for the night of your stay.

Can I leave my car in your car park for the duration of my holidays?

Yes, park & fly service is available but pre-booking is necessary. Park & Fly rates start from €10 per night.

Can I park my car in your car park without staying in the hotel?

Yes, please click here to book the park & fly service.

Do you offer any Stay, Park & Fly packages?

Yes, please click here to book. 

How many people can stay in your Two Bedroom Apartments?

Our Two Bedroom Apartments have two double bedrooms and can therefore accommodate up to four adults

What facilities are available in your Two Bedroom Apartment?

The apartments include two double bedrooms, two bathrooms, a fully equipped kitchen, spacious sitting room and a large balcony with panoramic views over Dublin. For full list of facilites, please see here

Are your apartments available for long stays?

Our serviced apartments are available for both, short stays and extended stays. For rates or more information please contact kgrunberg@metrohoteldublin.com

Do I need to pay a deposit to stay in an apartments?

Credit card authorisation of a €1,000 is required to check into a Two Bedroom Apartment. If a credit card is not available, a refundable deposit of €1,000 may be accepted. Deposit is refunded following apartment inspection after departure.

What time do you serve breakfast?

Monday-Friday 7am-10am, Saturday & Sunday 7am-10:30am

What times is food served at in the bar & restaurant?

Breakfast is served from 7am until 10am Monday to Friday, and from 7am until 10.30am on Saturdays and Sundays. Lunch is served from 12 noon and dinner menu from 5pm until 10pm

What are the bar opening hours? 

The bar is open until 23:30 Monday to Thursday, until 00:30 on Fridays & Saturdays and until 23:00 on Sundays

Do you have a residents' bar?

No, we do not have a residents' bar.

Do you have any function rooms?

No, unfortunately we do not have any function rooms but we are happy to book an area of our bar or restaurant for you, should that meet your requirements. For more information please see here or contact us on sales@metrohoteldublin.com

What is your address?

Metro Hotel Dublin Airport

Santry Cross

Ballymun Road

Dublin 9

Ireland

What are your GPS coordinates?

If you are using a satellite navigation system our location details are: 

Latitude: 53.400987 Longitude: -6.263838 Eircode: D09 H5C9

What public transport options are available to reach the hotel?

Aside from our shuttle bus, bus routes number 4 and 13 service Metro Hotel Dublin Airport and can be accessed from Dublin City Centre, O'Connell Street and College Green. For timetables and exact locations of the bus stops please www.dublinbus.ie

How do i get to you when Dublin city centre when driving?

From O’Connell Bridge drive straight until you reach the end of O’Connell Street

Turn left onto Parnell Street continuing forward onto St Marys Place North

At the traffic lights turn left onto Phibsborough Road/R108

Take right hand lane then turn right onto Prospect Avenue/R108

Turn left onto Botanic Road/R108

At the traffic lights turn right onto Ballymun Road/R108

As you approach, you will see Metro Hotel Dublin Airport on your right hand side.Turn right at the traffic lights just after the hotel, and then take the next right into the Metro Hotel Dublin Aiport set down area

How do I get to you from Dublin Airport when driving?

On leaving Dublin Airport follow the signs for the M1, stay in the left hand lane.

Follow signs for M50 southbound

Continue on the M50 southbound until you reach the Ballymun Exit (Junction 4)

Take exit 4, and follow the signs for Ballymun.

Take the left turn at the traffic lights after the Topaz petrol station, and then right into the Metro Hotel Dublin Airport set down area

Do you provide corporate rates?

Yes, we do offer preferential rates to Corporate Guests - to enquire about corporate rates please click here

Do you accept group bookings?

Yes, for group bookings please contact us directly

Do you have any meeting rooms?

Yes, we have 1 designated meeting room. For enquiries please contact info@metrohoteldublin.com